Please click here to see a full list of location we are currently shipping to and their estimated shipping times. We ship all orders from Berlin, Germany, using DHL.

Orders from EU countries will be dispatched within 2-3 business days Monday through Friday.

Orders from outside the EU may take up to 5 business days to be dispatched due to customs formalities.

Whilst we make every effort to ship your order as quickly as possible, delays in shipping during peak trade times may occur. Peak trade times include launch days, special promotions, seasonal sales and holiday periods.

Pre-order and made-to-order items can take 2 to 6 weeks until dispatchment as these products will only be made once we receive the order confirmation. In case of shipping delays, we will notify you as soon as possible.

Please note: if your order includes at least one pre-order item, your order will only be shipped as soon as the pre-order item is available. 

We offer Paypal, Apple Pay, Google Pay, Shop Pay and Credit Card Payment (Mastercard, Visa and Maestro).

Once your order has been shipped, we will send a shipping confirmation email to let you know. This will include a tracking link for your parcel, so you can follow its progress from us to you.

A pre-order is a binding purchase of a product that is not yet available for immediate shipping. Products, that are pre-orders are marked with 'Pre-Order'. The estimated delivery date is provided in the product description and payment is required immediately upon order. Product availability is guaranteed during the pre-order phase but may be limited based on demand. Pre-orders can only be canceled in the event of shipping delays before the order has been dispatched. The regular withdrawal rights apply.

We do not cover local customs, duties, taxes and any other related charges for orders outside of the EU and the US*. Please note that product prices shown on the website do not include customs, duties and taxes.

*For US orders under €800, duties are included at checkout under Delivery Duty Paid (DDP) terms, no extra fees will be collected upon delivery. Customers are responsible for compliance with US customs regulations. Please note that trade policies and tariff rates are subject to change, which may affect pricing or delivery timelines.

For US orders above €800, additional customs duties and taxes are charged by US customs or the carrier at delivery. These charges are the sole responsibility of the customer.

Once your order has been placed, it is not possible to amend/add any items included in the order or change the recipient details or delivery address.

You can redeem your voucher in the ‘discount code’ section at checkout.

You can find measurements as well as fit recommendations in the product description of each product. All measurements are flat lay measurements. Please note that measurements may differ by 1-3cm depending on the measurement method.

Feel free to reach out here if you need further assistance and are unsure about your size.

The estimated delivery date is provided in the product description. Delays may occur due to unforeseen circumstances. In such cases, we will notify you as soon as possible.

Please contact us via email with your name, order number, the item you want to return and the reason within 14 days of your order arrival. You will receive an email from us with all the necessary information on how to proceed with your return. Any return without authorisation will not be accepted and will be returned back to the sender.

Please note that any shipping, duty and tax costs related to the returned parcel have to be borne by you and will be deducted from the refund.

Customs duties and taxes are generally non-refundable. If you return your order, you will be refunded the product price and any shipping fees paid to us, but you are responsible for any customs duties, taxes, or other charges initially paid to your local customs authorities. Please check with your local customs office for specific rules regarding refunds on duties and taxes.

We are sorry if you received a faulty product and we want to help you solve the problem as quickly as possible.

Please contact our customer service via email as soon as you discover the defect. Please provide as many details as possible in order for us to best assist you, such as: order number, name of the faulty item and pictures of the faulty item.

We will get back to you as soon as possible to help find the best solution.

Any shipping, duty, and tax costs related to the returned parcel must be covered by you and will be deducted from your refund. However, if an item is deemed faulty or incorrect, you will not be charged these costs. Please be sure to mention this information when contacting us about your return.

Upon receipt of your return, you will receive a return confirmation email and the refund will be processed within 14 days. If you haven’t received confirmation after 14 days of arrival, please contact us via email with your proof of return and a list of the items returned.

All refunds will automatically be issued to the payment method used to place the order. The funds will be available again in your account based on the processing time of your bank.