Terms & Conditions
1. Conclusion of the Contract
The presentation of the products in the online shop does not represent a legally binding offer, but a non-binding online catalogue. By clicking on the button "order now" you place a binding order for the goods contained in the shopping basket. The confirmation of the receipt of the order follows immediately after sending the order and does not yet represent an acceptance of contract. We can accept your order by sending an order confirmation by e-mail or by delivering the goods.
2. Withdrawal Instruction
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving reasons. The withdrawal period shall be fourteen days from the day on which you or a third party other than the carrier designated by you have taken possession of the last goods.
To exercise your right of the withdrawal, you must inform us (RARECHIVE, Pfarrstraße 89, 10317 Berlin, e-mail: info[at]rarechive.com) of your decision to withdraw from this contract by means of a clear declaration (e.g. an e-mail or letter sent by post). You can use the attached sample revocation form, which is not mandatory.
In order to comply with the revocation period, it is sufficient for you to send the notification of the exercise of the right of revocation before the expiry of the revocation period.
Consequences of the Withdrawal
If you withdraw from this agreement, we shall reimburse you immediately and no later than fourteen days from the date on, which we received notice of your withdrawal from this agreement for payments we have received from you (other than additional charges arising from your choice of method of delivery other than the cheapest standard delivery offered by us). However, should you choose to keep certain items and only return parts of your order, the delivery charges will not be refunded. We will use the same means of payment used by you in the original transaction for such refund, unless expressly agreed otherwise with you and in no event will you be charged fro such refund. We may refuse a refund until we have received the goods back.
You must return the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the revocation of this agreement. This period shall be deemed to have been observed if you dispatch the goods before expiry of the period of fourteen days.
The costs for the return shipment as well as any related costs for importing the goods back to Germany shall be borne by you if the return is not due to a defect or incorrect delivery.
You shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods which is not necessary to inspect their condition, properties and functionality.
We can only accept unworn and unused goods including all labels and labels still attached.
End of revocation instruction
Sample Withdrawal Form
If you want to cancel the contract, please fill out this from and send it back to us:
RARECHIVE
c/o Linh Chi Nguyen
Pfarrstraße 89,
10317 Berlin, Germany
E-mail: info[at]rarechive.com
I/We* hereby revoke the contract concluded by me/us*:
The purchase of the following goods*:
The provision of the following service*:
Ordered on*/received on*:
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s) only if communicated on paper:
Date
________________________________
*Delete as applicable.
3. Exclusion/Extinction of the Right of Withdrawal
According to § 312 ABS. 2 BGB a right of withdrawal does not exist for contracts for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or destination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer and it expires prematurely for contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery.
4. Pre-Order
A pre-order is a binding purchase of a product that is not yet available for immediate shipping. Products, that are pre-orders are marked with 'Pre-Order'. Payment is required immediately upon order. The estimated delivery date is provided in the product description. Delivery times may vary due to unforeseen circumstances. Customers will be informed of significant delays. If your order includes at least one pre-order item, your order will only be shipped as soon as the pre-order item is available. Product availability is guaranteed during the pre-order phase but may be limited based on demand. Pre-orders can only be canceled in the event of shipping delays before the order has been dispatched. The regular withdrawal rights apply.
5. Warranty
Should delivered items have obvious material or manufacturing defects, including transport damage, please complain such defects immediately to us or the employee of the transport service provider who delivers the items. The omission of this complaint has no consequences for your legal claims. For all defects of the purchased item occurring during the statutory warranty period, the statutory claims for subsequent performance, for rectification of defects/re-delivery and - if the statutory requirements are met - the further claims for reduction or withdrawal as well as compensation for damages, including compensation for the damage instead of performance and compensation for your futile expenses shall apply at your option.
6. Shipping & Import Duties (for International Orders)
Shipping costs are calculated and shown in on the checkout page before you send the order.
Orders shipped outside the European Union may be subject to customs duties, import VAT, and handling fees upon arrival in the destination country. These charges are not included in the purchase price or shipping fees paid on our website and we do not take over any costs, which result from the introduction into a non-EU country directly or indirectly (import sales tax, customs, etc.).
The recipient is solely responsible for paying any applicable import duties, taxes, or fees levied by the customs authority in their country. We have no control over these charges and cannot predict their amount. For more information, please contact your local customs office before placing an order.
The delivery of goods takes place along the dispatch route to the delivery address specified by the customer unless otherwise agreed. When processing the transaction, the delivery address specified in the seller's order processing system is decisive.
We strongly advise all international customers to ensure they are aware of and willing to cover any import-related costs before placing an order.
If the transport company returns the goods to the seller because delivery to the customer was unsuccessful (e.g. due to refusal to pay import duties or accept the shipment), the customer is responsible for all costs incurred. This includes the original shipping fee and any return shipping charges. In such cases, no refund will be issued for the order or shipping costs.
This does not apply if the customer is not responsible for the circumstances that led to the failed delivery or if they were temporarily prevented from accepting the service, provided the seller did not announce the delivery within a reasonable time in advance. In such cases, the provisions of the seller’s cancellation policy apply regarding return costs.
Collection by the customer is not possible for logistical reasons.
If your order includes at least one pre-order item, your order will only be shipped as soon as the pre-order item is available. While we strive to meet the estimated shipping date, delays may occur. In such cases, we will notify you as soon as possible.
7. Payment
Payment can be made via Apple Pay, Google Pay, PayPal or Credit Card (Maestro, MasterCard and Visa). No discounts can be deducted. We reserve the right to offer only certain payment methods for specific deliveries, for example, to secure our credit risk based on the customer's creditworthiness.
Payment by Paypal
You pay directly via your PayPal account. After submitting your order, you will be redirected to PayPal to authorize the payment. Once we receive confirmation from PayPal, your order will be processed according to the indicated delivery time. Your PayPal account will be debited with the actual invoice amount after applying any discounts, gift vouchers, etc.
Payment by Credit Card
You pay directly during the ordering process by entering your credit card details. Your credit card will be charged with the final invoice amount, after applying any discounts, gift vouchers, etc., at the time of shipping. For goods made to customer specifications or clearly tailored to personal needs, the charge will be applied immediately upon order confirmation.
8. Prices
Our prices are listed in Euros. As a small business under § 19 UStG, we do not charge VAT.
9. Retention of Title
The goods remain our property until full payment has been received.
10. Electronic Communication
You agree that contract-related communication may take place in electronic form.
11. Alternative Dispute Resolution
We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer mediation body.
12. Contract Language & Storage of Order Text
The contract is concluded in English. You will receive an order confirmation with the order details via email. The order text is not stored by us and cannot be retrieved after completing the order process. However, you can print out your order details immediately after placing your order.
13. Final Provisions
The laws of the Federal Republic of Germany apply. If any provision of these Terms & Conditions is found to be invalid, the remaining provisions shall remain unaffected.
14. Supplier Identification
RARECHIVE
Linh Chi Nguyen
Pfarrstraße 89
10317 Berlin
Germany
E-Mail: info[at]rarechive.com